Shipping Policy

Last Updated: 2025.08.25

At Kendrascntt (“we”, “us”, “our”), we are committed to ensuring your orders—including simple pendant necklaces, huggie earrings, band rings, and more—are shipped promptly and delivered safely. This Shipping Policy outlines our shipping timelines, packaging standards, tracking procedures, and related terms for orders placed on our website (www.kendrascntt.com, “Site”). By making a purchase, you agree to the terms of this Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for shipping within 1-3 business days from the date we send your Order Confirmation email (sent once payment is verified and products are confirmed in stock).

  • Processing time excludes weekends, public holidays, and periods of high order volume (e.g., holiday seasons, flash sales). In the event of delays (e.g., unexpected stock shortages, customization needs for certain pieces), we will notify you via email within 24 hours of order placement with an updated processing timeline.
  • For orders containing multiple items, processing time is determined by the item with the longest preparation time (we will note this in your Order Confirmation if applicable).

2. Delivery Timeframes

After your order is shipped, the estimated delivery time is 6-12 business days to most destinations. This timeframe begins on the day your order is marked “Shipped” (not the order placement date) and is subject to minor variations based on:

  • Final delivery location (remote areas may require an extra 1-2 business days).
  • Customs processing (for international shipments, though no separate distinction is made for domestic vs. international delivery timelines here).
  • Unforeseen disruptions (e.g., weather events, carrier delays, global logistics issues).

We do not offer 加急配送 (expedited shipping) at this time—all orders are shipped via our standard, reliable carrier network to ensure balance between speed and cost-effectiveness.

3. Shipping Fees

Shipping fees are calculated based on your order total (in United States Dollars, USD) and are displayed clearly during the checkout process before you complete your purchase.

  • We may offer free standard shipping for orders that meet a minimum total (e.g., free shipping on orders over $50 USD)—eligibility for this promotion will be noted on the Site’s homepage or during checkout.
  • Shipping fees are non-refundable, unless the shipping delay or error is caused by our team (e.g., wrong address entered by us, failed delivery due to our mistake).

4. Order Tracking

Once your order is shipped, we will send a “Shipment Confirmation” email to the address associated with your order. This email includes:

  • A unique tracking number (provided by our shipping carrier).
  • A direct link to the carrier’s tracking page, where you can monitor your order’s status (e.g., in transit, out for delivery, delivered).
  • Tracking information may take 24-48 hours to update on the carrier’s site after your order is shipped (this is a standard delay with most carriers).
  • If tracking shows your order as “Delivered” but you have not received it, please first check with household members, neighbors, or your building management (carriers may leave packages in secure locations). If you still cannot locate your order, contact us within 7 days of the “Delivered” status (see Section 6 for contact details).

5. Packaging & Product Protection

We understand that our products—such as delicate pendant necklaces and small huggie earrings—require careful packaging to prevent damage during transit. All orders are packed with:

  • Soft, anti-tarnish pouches for individual jewelry pieces (to protect against scratches and oxidation).
  • Sturdy cardboard boxes filled with cushioning material (e.g., bubble wrap, tissue paper) to absorb impact.
  • Sealed shipping labels with clear, printed addresses (we double-check addresses before printing to minimize delivery errors).
  • If you receive a product that is damaged during shipping, please contact us within 48 hours of delivery and include:
  1. Your order number.
  2. Photos/videos of the damaged product.
  3. Photos of the original packaging (including any visible damage to the box).

We will arrange for a free replacement or full refund (per our Refund Policy) once we verify the damage.

6. Address Changes & Undelivered Orders

6.1 Address Changes

You may request to change your shipping address only if your order has not yet been shipped. To do so:

  • Contact our customer service team immediately at [email protected] with your order number and the corrected address.
  • We cannot modify addresses once the order is in transit (carriers do not allow address changes for active shipments).

6.2 Undelivered Orders

Orders may be returned to us by the carrier if:

  • The shipping address is incomplete or incorrect (e.g., missing apartment number, wrong city).
  • The recipient is unavailable to accept delivery after multiple attempts.
  • The package is unclaimed at a carrier facility.

If your order is returned to us, we will notify you via email. You may choose to:

  • Have the order reshipped to a corrected address (you will be responsible for additional shipping fees).
  • Cancel the order and receive a full refund (minus the original shipping fee, unless the undelivered was our error).

7. International Shipping Notes

While we do not distinguish between domestic and international delivery timelines (all follow the 6-12 business day estimate), please note that:

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient (we do not collect or cover them).
  • Customs processing times vary by country and are outside of our control—some countries may take 3-5 additional days to clear packages.

8. Questions & Support

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please contact our customer service team at:

  • Email: [email protected]
  • Response Time: We aim to reply to all shipping-related inquiries within 1-2 business days.

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date, and your continued use of the Site after changes are made constitutes your acceptance of the revised policy.