Privacy Policy

Last Updated: 2025.08.25

At Kendrascntt (“we”, “us”, “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (www.kendrascntt.com, “Site”), purchase our products (including simple pendant necklaces, huggie earrings, band rings, and more), or interact with our services. By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: Personal Information (information that identifies you personally) and Non-Personal Information (anonymous or aggregated data that does not identify you).

1.1 Personal Information

We collect Personal Information when you voluntarily provide it to us, such as:

  • Contact Information: Name, email address (e.g., [email protected] for your inquiries), phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card details, bank account information, or other payment method details (note: we do not store full payment details directly—this information is processed by our third-party payment processors, who adhere to their own privacy policies).
  • Account Information: If you create an account on our Site, we collect your username, password (encrypted), and preferences (e.g., favorite products, size preferences).
  • Communication Information: Content of emails, messages, or feedback you send to us (e.g., questions about orders, product inquiries).

1.2 Non-Personal Information

We automatically collect Non-Personal Information when you use our Site, including:

  • Technical Data: IP address, browser type, operating system, device model, screen resolution, and information about how you navigate our Site (e.g., pages visited, time spent on pages, links clicked).
  • Usage Data: Purchase history (e.g., types of products viewed or bought, order dates), and interaction with our marketing materials (e.g., whether you opened an email or clicked a promotional link).
  • Cookies and Similar Technologies: We use cookies, web beacons, and pixel tags to enhance your Site experience. Cookies are small text files stored on your device—you can disable cookies in your browser settings, but this may limit some features of our Site (e.g., saving your shopping cart).

2. How We Use Your Information

We use your information only for legitimate purposes that align with our business operations and your expectations, including:

  • Fulfill Orders: Process and ship your purchases (e.g., using your shipping address to deliver simple pendant necklaces or band rings), send order confirmations, and update you on delivery status.
  • Provide Customer Service: Respond to your inquiries, resolve issues (e.g., returns, exchanges), and assist with account management (via email at [email protected] or other contact channels).
  • Improve Our Site and Services: Analyze Non-Personal Information to optimize Site performance (e.g., fixing broken links, improving page load speed), and develop new products that match customer preferences (e.g., based on popular huggie earrings styles).
  • Marketing and Promotions: Send you personalized marketing communications (e.g., email newsletters about new collections, exclusive discounts) if you have opted in to receive them. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected].
  • Comply with Legal Obligations: Use and disclose information to meet legal requirements (e.g., tax reporting, responding to lawful requests from government authorities).
  • Prevent Fraud and Ensure Security: Verify your identity, detect and prevent fraudulent transactions (e.g., unauthorized purchases), and protect our Site and users from security threats.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

3.1 Third-Party Service Providers

We work with trusted third-party providers to help us operate our business and deliver services to you. These providers have access to your Personal Information only to perform specific tasks on our behalf and are obligated to protect it:

  • Payment Processors: Companies like PayPal, Stripe, or credit card issuers that process your payment details securely.
  • Shipping Partners: Courier services (e.g., UPS, DHL) that deliver your orders using your shipping address.
  • Marketing Tools: Platforms (e.g., Mailchimp) that help us send newsletters (only if you opted in).
  • Analytics Providers: Tools (e.g., Google Analytics) that collect Non-Personal Information to improve our Site (we do not share Personal Information with these providers).

3.2 Legal Disclosures

We may disclose your Personal Information if required by law (e.g., to comply with a court order, subpoena, or tax regulation) or if we believe disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of our users or others.

3.3 Business Transfers

If we undergo a merger, acquisition, or sale of all or part of our assets, your Personal Information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, disclosure, or destruction. These measures include:

  • Encryption of Personal Information (e.g., payment details, passwords) using industry-standard protocols (e.g., SSL/TLS).
  • Restricted access to Personal Information—only authorized employees and third-party providers who need the information to perform their tasks have access.
  • Regular security audits and updates to our Site and systems to address potential vulnerabilities.

While we take steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

5. Your Rights Regarding Your Information

You have certain rights regarding your Personal Information, subject to applicable laws. To exercise these rights, please contact us at [email protected] with your request:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete Personal Information (e.g., a wrong shipping address).
  • Deletion: Request the deletion of your Personal Information (we may retain some information if required by law or for legitimate business purposes, such as order records).
  • Opt-Out: Unsubscribe from marketing communications at any time (as noted in Section 2).
  • Data Portability: Request a copy of your Personal Information in a structured, machine-readable format (if applicable).

We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for additional information to verify your identity before fulfilling the request.

6. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to those third-party sites—we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our Site. We may also notify you via email (if you have provided your email address) or a prominent notice on our Site for material changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at:

We will respond to your inquiries as soon as possible and work to resolve any issues you may have.