Refund Policy

Last Updated: 2025.08.25

At Kendrascntt (“we”, “us”, “our”), we want you to be fully satisfied with your purchase of our products, including simple pendant necklaces, huggie earrings, band rings, and more. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, the refund process, and timelines. By making a purchase on our website (www.kendrascntt.com, “Site”), you agree to comply with this Refund Policy.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

  • Return Window: You must initiate a refund request within 60 days from the date of delivery of your order. Requests made after this period will not be accepted, unless required by applicable law.
  • Product Condition: The product being returned must be in its original, unused, and undamaged condition. This includes:
  • No signs of wear, scratches, or alterations (e.g., resizing of band rings, adjustment of pendant necklace chains).
  • All original packaging, tags, certificates of authenticity (if applicable), and accessories (e.g., earring backs, ring boxes) must be included.
  • Custom or personalized products are not eligible for refunds, unless the product is defective, damaged, or incorrect due to our error.
  • Valid Reason: Refund requests must be based on one of the following valid reasons:
  • The product is defective (e.g., broken clasp on a necklace, faulty gemstone setting on a ring).
  • The product received is incorrect (e.g., wrong style, wrong size, or different from the product ordered).
  • You are unsatisfied with the product (subject to the “Product Condition” requirements above).

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Send an email to our customer service team at [email protected]. Include the following information in your email:
  • Your full name and order number (found in your Order Confirmation email).
  • The name and SKU (if available) of the product(s) you wish to return for a refund.
  • A detailed reason for your refund request (e.g., defective product, wrong item received, unsatisfactory quality).
  • Clear photos or videos of the product (if applicable, e.g., to show defects or incorrect items) to help us process your request efficiently.
  1. Receive Return Instructions: Our customer service team will review your request within 1-2 business days. If your request is approved, we will send you a confirmation email with detailed return instructions, including the return shipping address (if required) and a return authorization number (RA#). You must include the RA# on the outside of the return package—packages without an RA# may be delayed or rejected.
  2. Ship the Product Back: You are responsible for arranging and paying for return shipping, unless the refund request is due to our error (e.g., defective product, incorrect item). We recommend using a trackable shipping method and retaining the shipping receipt, as we are not responsible for lost or damaged return packages.

3. Refund Processing

3.1 Inspection of Returned Products

Once we receive your returned product, our team will inspect it to verify that it meets the eligibility criteria outlined in Section 1. This inspection typically takes 2-3 business days from the date we receive the package.

  • If the product passes inspection (meets all eligibility requirements), we will proceed with processing your refund.
  • If the product fails inspection (e.g., used, damaged, missing original packaging), we will notify you via email. You may choose to have the product shipped back to you (at your expense) or forfeit the product—no refund will be issued in this case.

3.2 Refund Timeline and Currency

  • Processing Time: After confirming eligibility, we will process your refund within 5-10 business days. The exact timing may vary slightly depending on the volume of return requests and internal processing schedules.
  • Refund Currency: All refunds will be issued in United States Dollars (USD), matching the currency used for your original purchase. This ensures consistency and avoids currency conversion discrepancies.
  • Refund Method: Refunds will be credited back to the original payment method used to place the order (e.g., credit card, debit card, PayPal). Please note that your bank or payment provider may take additional time (typically 3-7 business days) to reflect the refund in your account—this is outside of our control.

4. Exceptions to Refunds

The following scenarios are not eligible for refunds:

  • Products returned after the 60-day return window (unless required by law).
  • Products that are used, damaged, or altered by you (e.g., scratched pendant, bent band ring).
  • Products returned without original packaging, tags, or accessories.
  • Custom or personalized products (unless defective or incorrect due to our error).
  • Shipping fees paid for the original order (unless the refund is due to our error, such as shipping the wrong item or a defective product).
  • Products purchased from third-party retailers or resellers (refund requests for these purchases must be directed to the original seller).

5. Cancellations and Pre-Delivery Refunds

If you wish to cancel an order and request a refund before your order has been shipped, please contact our customer service team at [email protected] immediately. We will cancel the order (if possible) and process a full refund within 5-10 business days.

  • If your order has already been shipped, you will need to follow the return and refund process outlined in Sections 2 and 3 once you receive the product.

6. Questions and Support

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at:

  • Email: [email protected]
  • Response Time: We aim to respond to all refund-related inquiries within 1-2 business days.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Site and services after changes are made constitutes your acceptance of the revised policy.