Terms of Purchase

Last Updated: 2025.08.25

Welcome to Kendrascntt (“we”, “us”, “our”). These Terms of Purchase govern your purchase of products (including simple pendant necklaces, huggie earrings, band rings, and more) from our website (w ww.ke ndras cntt.com, “Site”). By placing an order on our Site, you agree to be bound by these Terms of Purchase, as well as our Privacy Policy and any other applicable terms and conditions. Please read these terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Placing an Order

To place an order on our Site, you must provide accurate and complete information, including your full name, shipping address, contact details, and payment information. You confirm that all information provided is true, correct, and up-to-date. We reserve the right to refuse or cancel any order if we suspect the information provided is inaccurate or fraudulent.

1.2 Order Confirmation

Once you submit an order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once we have verified your payment and confirmed that the ordered products are in stock. The contract between you and Kendrascntt for the purchase of the products is formed when we send the Order Confirmation.

1.3 Pricing and Currency

All product prices displayed on our Site are in United States Dollars (USD) and include applicable taxes (where required by law). Shipping fees, if any, will be clearly displayed during the checkout process and added to your total order amount. We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders for which we have already sent an Order Confirmation.

2. Shipping and Delivery

2.1 Processing Time

We strive to process and ship all orders within 1-3 business days from the date we send the Order Confirmation. Processing time does not include weekends or public holidays. In the event of high order volume or unexpected delays (e.g., product availability issues, shipping carrier disruptions), we will notify you via email of any changes to the estimated shipping time.

2.2 Delivery Time

After your order has been shipped, the estimated delivery time is 6-12 business days. Delivery time is calculated from the date your order is shipped and may vary slightly depending on the shipping destination and any unforeseen circumstances (e.g., customs delays, weather conditions). We will provide you with a tracking number via email once your order has been shipped, allowing you to monitor the status of your delivery.

2.3 Shipping Responsibilities

We work with trusted shipping carriers to deliver your orders. While we make every effort to ensure your order is delivered on time, we are not responsible for delays caused by the shipping carrier, customs authorities, or other factors beyond our control. You are responsible for providing a correct and complete shipping address. If an order is returned to us due to an incorrect or incomplete address provided by you, you may be required to pay additional shipping fees to resend the order.

3. Returns and Refunds

3.1 Return Eligibility

We want you to be completely satisfied with your purchase from Kendrascntt. If you are not happy with a product, you may initiate a return within 60 days from the date of delivery, provided that:

The product is in its original condition, unused, and undamaged.
The product is returned with all original packaging, tags, and accessories (if applicable).
The product is not a custom or personalized item (unless the item is defective or incorrect).

3.2 How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with the following information:

Your order number (found in the Order Confirmation email).
The name of the product(s) you wish to return.
The reason for the return.

Our customer service team will review your request and provide you with detailed instructions on how to return the product, including a return shipping address (if applicable). You are responsible for covering the cost of return shipping, unless the product is defective, incorrect, or damaged due to our error.

3.3 Refund Processing

Once we receive and inspect the returned product (to confirm it meets the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used to place the order. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

If a returned product is found to be damaged, used, or missing original packaging/tags, we reserve the right to reject the return or deduct a restocking fee (up to 20% of the product price) from the refund amount.

4. Product Availability and Cancellations

4.1 Product Availability

All products on our Site are subject to availability. While we make every effort to keep inventory information up-to-date, there may be instances where a product is out of stock after you have placed an order. If this occurs, we will notify you via email as soon as possible and offer you the option to either cancel the order (with a full refund) or wait for the product to be restocked (with an estimated restock date).

4.2 Order Cancellations

You may cancel an order before it has been shipped by contacting our customer service team at [email protected]. If your order has already been shipped, you will need to follow our return process (outlined in Section 3) once you receive the product.

We reserve the right to cancel an order at any time, for any reason, including but not limited to:

Product unavailability.
Suspected fraudulent activity or inaccurate order information.
Violations of these Terms of Purchase or our Privacy Policy.

If we cancel an order that has already been paid for, we will issue a full refund to the original payment method within 5-10 business days.

5. Product Descriptions and Warranties

5.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products (including materials, dimensions, and colors) on our Site. However, we cannot guarantee that the product images or descriptions will be 100% accurate, as colors may vary slightly due to differences in device screens or lighting conditions. If you have any questions about a product’s specifications, please contact our customer service team before placing an order.

5.2 Warranties

All our products are covered by a 30-day warranty from the date of delivery, which covers manufacturing defects (e.g., broken clasps, faulty gemstone settings). The warranty does not cover damage caused by normal wear and tear, improper use, accidents, or unauthorized repairs.

If you believe a product has a manufacturing defect, please contact our customer service team at [email protected] with your order number, photos of the defect, and a detailed description of the issue. We will review your claim and, at our discretion, offer a replacement, repair, or full refund.

6. Payment Terms

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal), which adhere to industry-standard security protocols to protect your payment information. We do not store your full payment details on our servers (see our Privacy Policy for more information).

By providing payment information, you confirm that you are authorized to use the payment method and that the funds are available to cover the order amount. If a payment is declined, we will notify you via email and ask you to provide an alternative payment method to complete the order.

7. Limitation of Liability

To the maximum extent permitted by law, Kendrascntt shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of our products, including but not limited to:

Damages caused by shipping delays or lost orders.
Damages caused by product defects (except as covered by our warranty in Section 5.2).
Loss of use, income, or profits.
Emotional distress or inconvenience.

Our total liability to you for any claim arising out of these Terms of Purchase shall not exceed the total amount you paid for the affected product(s).

8. Changes to These Terms of Purchase

We reserve the right to update or modify these Terms of Purchase at any time. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated terms on our Site. We encourage you to review these Terms of Purchase regularly before making a purchase. Your continued use of our Site and placement of orders after the changes have been posted constitute your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiries as soon as possible and work to resolve any issues you may have.